Metrum Invest ("Metrum Invest", "we", "us" or "our") is committed to protecting the privacy of our clients, website visitors and other individuals who interact with us. This Privacy Policy describes how we collect, use, transfer and protect personal data in accordance with the legislation of the Republic of Armenia on personal data protection.
Last updated: August 2025
1. What Information We Collect
We may collect the following personal data:
Contact Information: name, surname, email address, phone number, postal address
Identification Data: state-issued identification documents (e.g., passport), if required by law or regulations
Financial Data: bank account information (when necessary for executing transactions or providing financial services)
Property Data: information about real estate or investment projects you are interested in (purchase, sale, rental, investment), including your preferences and search criteria
Website Usage Data: IP address, browser type, operating system, pages visited and other technical data collected through cookies and similar technologies
2. Purposes for Which We Use Your Data
We may use your personal data for the following purposes:
Real Estate Services: assist you in the process of buying, selling or renting real estate
Communication: respond to your inquiries, provide news or updates about our projects and services
Marketing: provide information about our services, new projects, promotions and events (only with your consent, if required by law)
Legal Compliance: fulfill the requirements of all applicable laws and regulations
Service Improvement: analyze website usage data and improve the quality and effectiveness of our services
3. Legal Bases for Data Processing
The legal bases for our processing of your personal data depend on the specific purpose:
● Contract Performance Necessity (e.g., providing investment services)
● Legal Obligation (as required by law)
● Legitimate Interests (e.g., marketing our services), provided your rights and interests do not override such interests
● Consent (e.g., receiving marketing communications), which you may withdraw at any time
4. Data Retention Periods
|
Data Type |
Retention Period |
|
Contact Information |
3 years after last contact |
|
Contractual Data |
10 years after contract completion |
|
Financial Transactions |
10 years as required by law |
|
Marketing Consent |
Until consent is withdrawn |
|
Website Usage Data |
2 years |
|
Data Retained for Legal Grounds |
Period established by law |
5. Cookies and Tracking Technologies
5.1 What Cookies We Use
Essential Cookies (mandatory)
● Session maintenance
● Security provision
● Basic website functionality
Analytics Cookies (non-mandatory)
● Google Analytics - website visitor analysis
● Page view statistics
Marketing Cookies (non-mandatory)
● Facebook Pixel - targeted advertising
● Google Ads - advertising effectiveness measurement
5.2 Cookie Management
You can manage cookies through:
● Browser settings
● Our cookie banner (at the bottom of the website)
● Third-party opt-out links
6. Data Transfer
6.1 Internal Transfers
We may transfer your data to the following third-party service providers:
● IT Support: Microsoft Azure (cloud services)
● Email Services: Sendfox, GetResponse
● Analytics Services: Google Analytics
● Payment Systems: local banks and payment systems
6.2 International Transfers
Some data may be transferred outside the territory of the Republic of Armenia. In such cases, we ensure an appropriate level of protection through:
● European Union: GDPR compliance agreements
● USA: Privacy Shield or standard contractual clauses
● Other Countries: only when necessary and with appropriate protection measures
6.3 Law Enforcement Agencies
We may provide data to state and law enforcement agencies:
● When required by law
● By court order
● For risk management purposes
7. Data Security
We implement modern technical and organizational measures:
Technical Measures:
● SSL/TLS encryption
● Antivirus software
● Firewall protection
● Regular backup procedures
Organizational Measures:
● Access restrictions
● Staff training
● Confidentiality agreements
8. Data Breach Notification
In case of personal data breach:
● We notify the supervisory authority within 72 hours
● We immediately notify affected individuals if the breach involves high risk
● We provide details about the nature, consequences and measures taken
9. Your Rights
You have the following rights:
9.1 Fundamental Rights
Access (Right to Information): request information about your personal data
Rectification: correct inaccurate or incomplete data
Erasure ("Right to be Forgotten"): request deletion of your personal data under certain conditions
Restriction of Processing: request limitation of data processing
Data Portability: receive your data in a machine-readable format
9.2 Right to Object
You may object to:
● Direct marketing
● Processing based on legitimate interests
● Processing for scientific/historical research purposes
9.3 Rights Exercise Procedure
Step 1: Written request (by email or mail)
Step 2: Identity verification (identity documents)
Step 3: Response within 1 month
Step 4: Free implementation (additional fee in exceptional cases)
10. Right to Complain
If you believe that the processing of your personal data violates the law, you may:
● First contact us
● Try to resolve the issue directly
● Submit a written complaint
Contact the Supervisory Authority:
● Ministry of Justice of the Republic of Armenia
● Personal Data Protection Department
● Phone: (010) 593944
● Email: [email protected]
11. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If you learn that a minor has provided data, please notify us immediately.
12. Contact Us
If you have questions or wish to exercise your rights, contact us:
Metrum Invest LLC
Address: Yerevan, Verin Antarayin 136/3
Email: [email protected]
Phone: +374 55 886 886
Website: www.metruminvest.am
Working Hours: Monday-Friday, 09:00-18:00
13. Privacy Policy Changes
We may update this Privacy Policy from time to time:
Minor Changes: Will be published on our website without special notification
Significant Changes:
● Website notification 30 days in advance
● Email notification to active users
● Request for new consent (if necessary)
This policy is effective from August 2025 and supersedes all previously published versions.